DREO 6L Humidifiers for Bedroom, Smart Warm & Cool Mist for Large Room, 60Hr Quiet Runtime for Baby, Plant, Humidity Sensor, Indicator Light, 12H Timer, Google/Alexa, HM713S

Sassy Dobes United States

UPDATE: "EXCEPTIONAL" CUSTOMER SUPPORT

PURCHASE ISSUE UPDATE Sep 9, 2024. I am updating my original review from 1 STAR to 5 STARS...due to being contacted directly by a DREO representative. I was contacted by phone by a very pleasant and professional Dreo agent, Jane, who wanted to duscuss my humidifier purchase issue listed below. Jane was very extremely courteous and helpful. She was very concerned about the poor customer experience I had when I originally called them in Aug after I received my 713S Smart Humidifier which failed. Jane asked me to provide her with appropriate documentation and photos of my purchase via email which I did. I was contacted again same day and was offered a replacement unit. This is exceptional customer service. I communicated with at least three different people this time via email and phone within 48 hours and all were very responsive. It appears the DREO company wants to ensure they provide the highest quality products to their customers ... And excellent customer support! Original Review Below: I purchased this Smart 713s Dreo humidifier Aug 2024. After reading dozens of reviews in all of the 500 plus reviews about this humidifier and the "excellent customer support" they have been provided by Dreo with replacements, it seems that everyone who mentioned the "customer support Representative's name" ,.... I noticed her name was CAROL in every review! I had to call DREO for support the same day I received my 713S humidifier Aug 2024! It connected to my existing Dreo app beautifully. But on plugging it in... The Humidifier immediately Presented a E3 error code message on the display! But Vapor flowed immediately ... No problem. But The display wouldn't even work except for the E3 error code. No Display at all! I looked for that E3 error code for two and a half hours and was never able to find what the meaning of that error code was anywhere. So please be forewarned.... That E3 message for this make and model is not anywhere on the internet, nor is it in their manual or any DREO documentation. So I resorted to calling.. customer support. On speaking with a customer support agent, she put me through a lengthy "take apart the whole humidifier process".... AFTER... I had told her I received the E3 error code!! Very frustrating! She put me on hold for at least 10 minutes, and came back on the line and Simply told me that since I bought it at Amazon, it would probably be quicker to call Amazon and have them replace it, than to have their company DREO replace it because it would take 7 to 10 days for shipping. So I had to ask her what does the E3 error code mean?? After asking yet twice again, she told me that E3 code meant a "HEATING ELEMENT FAILURE ". I told her those error codes are nowhere to be found in the DREO documentation or on the website, and I had spent several hours trying to fix the unit looking for the code . She apologized... and said again it was best to call Amazon. I was pretty frustrated. BTW.... I purchased 2 DREO smart air circulators in the last 3 months from Amazon and they work great! And no problems with the app at all. Love those 2 super quiet fans!! But I was very unhappy that DREO did not attempt to rectify their product failure!

D Leigh United States

This thing works! Even in winter! The heated mist is a game changer.

So I have been doing my Amazon rounds for humidifiers during this winter because the air got extra dry in our house this year. Another very popular humidifier on Amazon would not go over 35% real humidity in our small bedroom!! The starting real humidity of the room was always between 28 and 32%. It made no significant difference at all! This DREO humidifier has blown the other ones out of the water. I’m usually at about 50% real humidity with this humidifier but at night when me and my husband are both sleeping in the bedroom it does go up to 60-65%. And I don’t mind. I’m actually glad. My nose was SO dry before we got this thing. Not to mention we all had so much static electricity lol we were shocking each other, our hair and our cats hair was all sticking up. 🤣🤣🤣 I think the major difference is the DREO has the option for the heated mist, which I always have turned on. It’s my personal belief that it is helping distribute the moisture into the cold air better than cold mists on the other products I have tried. This humidifier also seems to be producing the best/highest mist. I have had no issues with leaking, I’ve had this unit for maybe 2 1/2 weeks and I have over 120 hours on it already lol and I have had no issues. Cleaning is also very easy. I have had about three of those humidifier “fish“ in them to make cleaning easier. After a couple hundred hours when it was time to clean this humidifier, I had no scaling, no mold, nothing. And I had been using tapwater the whole time because the rate at which I fill this thing and how much I use it it doesn’t make sense to buy the distilled or purified water. That would be a small fortune. The filter itself also did an absolutely incredible job catching the minerals and other contaminants that were in my tapwater. I’ve provided a picture of a clean new filter and the brown filter that I used for a couple hundred hours. The brown filter that absorbed all of the metals and contaminants from our tapwater was barely even flimsy anymore. It took on a new, harder texture from all of the contaminants it absorbed. Like it was literally turning into a rock lol Two thumbs up from me all day.

Jossi United States

The product overall is amazing!!!

First, let me start by saying I will be getting another one of these for my living room. I really wish that I could post my videos of this to show you guys exactly what I’m talking about but unfortunately Amazon’s having trouble downloading any of my videos or photos for any of my review reviews right now. I do suggest you use distilled water as opposed to just tap water because that’s where the white mist and all that stuff comes from. Refill is easy. The tank is a reasonable size. The abuse is very easy and very convenient. I love how it has the separate spot where you can put your essential oils and it has two different spots so you can put two different essential oils like lavender and say eucalyptus for sleep and breathing. I did realize that in any humidifier the lower it is the higher the humidity reads because it doesn’t disperse so you have to have it waste high to shoulder height for it to work properly. I love that I can control the setting of where I want my humidity to be in the room. It has the function at night where you can turn the lights off on the panel so it’s not keeping you up. It’s very quiet. Super easy to clean and on the app it tells you when you should clean it and it even gives you a tutorial on how to clean it so definitely look at that before you mess with it and break things. You always have to read the manuals first. And aside from this, I ended up getting a water distiller, which is fine because I can use it for drinking water as well, but you have the option of getting a filter that cleans the water for you that goes into the water tank of this humidifier I would definitely look into that and I would’ve personally got it if I knew about it before I bought my water distiller but like I said it’s fine for me. I’m putting this in here so other people know a great item definitely worth the money, even if it wasn’t on sale so check it out.

Sliv the Plug United Kingdom

Excellent.

This humidifier is of fantastic quality and build, its app integration is flawless and I’ve never once had connectivity problems between networks or when I moved home. App connectivity is near instant and the app itself is very well-integrated on ios (iPhone), well-designed, simple to use etc. The humidity sensing is bang on, I have multiple different well-calibrated hygrometers to verify this.. when placed near the dreo humidifier they often read the exact same number. Unless the tank is wet or water has spilt, likewise on the warm mist mode it can overread at times. It is also powerful, and works as an ultrasonic and warm mist depending on mode. Warm mist is much more powerful but uses a lot more water and electricity, I stick to ultrasonic but use warm now and again to help keep it clean. Auto RH to maintain constant humidity, and works very well for large rooms. It has been absolutely brilliant this winter for my breathing (nasal congestion), sleep quality and even my skin. I bought with a 3 year warranty but after nearly a year now this has never malfunctioned and is good as new. Tutorials on the app for things like cleaning are simple. Cleaning itself is straightforward and maybe a 10 minute task, recommended every 100 hours.. very standard for humidifier. Only thing I do wish is that they would start offering the optional filter add-on in the UK, seems like a great idea, but even after a year since launch purchasing is limited to US market as of January 2026.