eufy Robot Vacuum E25, 20,000 Pa Suction,HydroJet Always-Clean Roller Mop, All-in-One Robot Vacuum and Mop Combo, Edge-to-Corner Cleaning, Zero-Tangle Design, AI Obstacle Avoidance (Upgraded)

Amazon Vine Customer ReviewUnited States

Awesome robo-vac/mop with rotating mop head/no pads.

I owned a Narwal Freo for 1 year and it died right after the warranty period was up. Tried replacing the battery but that did not fix the issue so I had to purchase another one. I noticed this eufy had high reviews and the 1 star reviews seemed to be just isolated issues so I purchased this one. Right away I noticed that the instructions/setup was much more simple. Second this one has a big wide mop roller on the front and after mopping I didn't see the mop streaks in circular patterns on the floor like I did with the Narwal as it had two rotating mop heads on the front so the single mop roller seems to be a better solution. Setup consisted of removing protective wrappers off of the tanks and base station, filling up the clean water tank, installing the detergent bottle and plugging it in. Next I downloaded the app and connecting the vac/mop to my network. This was SIMPLE to say the least. From there I could have just clicked clean on the app and it would clean the entire house. However, mapping gives you more flexibility when planning your cleaning ritual. You can define no go zones and clean rooms in any order you choose. I have a shedding dog so I have a separate robovac to clean up the dog hair prior to vac/mopping. This is a MUST with any robovac/mop combo as the dog hair on the floor will mix with the water and detergent and eventually prevent the mop from doing a good job. It will make a mess in the bottom tray of the base station too. I learned this through experience and reading all the one star reviews from customers. Robovac only cleaners last a LONG time. I had one that is still working great for over 3 years. All I had to do was replace the battery so it doesn't have to pause the job to recharge. So the mapping only took 4 minutes and it was pretty accurate. After the mapping I defined the room boundaries and renamed the rooms. Next I sent it off to clean and it did a FABULOUS JOB! No streaks and the floors are clean. The noise level is really low and more quiet than the Narwal. The other thing I noticed is it didn't use up much water to rinse the mop while cleaning. The Narwal used a lot of water and I was always dumping dirty water and adding fresh. I will always have a robomop and robovac as they save me so much time by not having to do this job twice a week. Connectivity to my network is excellent as it's in a location far from the router. This vac/mop is a good value for the money if IT LASTS BEYOND 1 YEAR. I will update this review as necessary and if it fails right after the warranty period I will report and downgrade this review to 1 star. These companies need to learn the importance of reliability and correct these issues. When I first reviewed the NARWAL it had almost a perfect 5 star review from all customers. After the year was up and it failed that star rating went down to 3+ stars. Most reviews reported their robovac/mop just died like mine did after the warranty period. I downgraded my review and reported the issue. I'm hoping this one will last because at the moment I am VERY satisfied with it like most customers. This model has been on the market much longer at the time of purchase so I would suspect if there were any reliability flaws they would have been addressed and corrected by now. We shall see. At this time I highly recommend!!

CFUnited States

Great and Easy to Use!

Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor. What I like: -VERY easy to use. -easy to follow instructions -has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!). -color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray). -very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it). -works great on white carpet and easily transitions from my living room to dining room (which has a slight bump). -when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself. -just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch). -if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords). What could be improved: -nothing really in particular to this. -It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum. -Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor). -Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note. Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :) **UPDATE** On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.

LBUnited States

Excellent Robot Vacuum, Especially for the Price

I have been an iRobot Roomba buyer since 2007. My last Roomba bit the dust this month, and I did a ton of research before buying a replacement. I went with the Eufy for a few reasons: price point, cleaning power, quietness, and sleek design. Price: Very reasonable. Almost reasonable enough that I'd consider getting another one for my second floor. For now I'll just carry it upstairs. Cleaning power: This thing sucks... It's suction is much stronger than my Roombas have had. It picks up so much dust and pet hair. We do a full vacuum every other week with my Dyson, so I think of the robot vacuum as a supplemental vacuum. I was shocked at how much was in the dustbin after it's inaugural cleaning! The picture attached to this is from that cleaning. It also gets a ton of dust in the little dust filter. In one of the video reviews I watched, the reviewer said it didn't pick up anything in that dust filter... So maybe my carpet is particularly dusty, because it has a thick layer after each cleaning. Quietness: I work from my home office, and this thing is quiet enough that I don't even turn it off during conference calls. This might be the thing I am most impressed with. My last Roomba was LOUD-- you couldn't even have a conversation with someone in the same room, let alone someone on speakerphone. Sleek design: I love/hate this. It definitely looks modern and cool, and more like an art piece than an appliance, but it shows all my finger prints, and now I keep a glasses cleaning cloth nearby so I can rub it down. I suppose if I only use the remote and never pick it up, this won't be an issue. A few considerations: I was hoping to find a robot vacuum that wouldn't eat my carpets' tassels, but I don't think that vacuum exists. I have only used the Eufy 4 times so far, and it doesn't always get its brushes wrapped around the long tassels, but it does sometimes. It seems to realize it sooner than my Roomba did at least. The Roomba would sometimes rip gobs of them off in a single cleaning. I try to tuck them under the edge of the rug and that doesn't seem to bother Eufy. It has pulled off probably 2 tassels so far. The cleaning pattern seems pretty random. I saw some other vacuums that chart out complex maps of your home, and Eufy doesn't seem to do that. But, it doesn't seem to matter, because it still hits every spot in the rooms. I'm a little concerned about durability. My Roombas ran for many, many years with easily replaceable parts. We'll have to see if Eufy has the same longevity. All in all- I'm very happy with my purchase and definitely recommend it!

Casie SmithUnited States

ROB is amazing.

I have to first explain that I have named my E25, his name is now ROB and will be referred to as ROB going forward. ROB has been an amazing addition to our family and yes I said Family. ROB was easy to set up, all instructions were clear and easy to follow. The first day, I followed ROB everywhere afraid he would get stuck on a rug, or would have difficulty making it over the transitions of our flooring. But ROB had no problems what so ever. And honestly, I found myself amazed at the quality and endurance of ROB. He was jumping over transitions, flipping from mop to vacuum at the proper times and would suck up a dog hair bunny from 3 feet away! As a home with 2 big dogs (over 100 pounds each) that looses enough fur to make a new sweater everyday, ROB has done an amazing job! It’s been a week with ROB and I have found that he takes no prisoners, there was an area that I didn’t want him going into because I had boxes laid out, I was lazy and just made a make shift barrier so he wouldn’t proceed through the area, but ROB was persistent and was able to move the barrier so he could do his job. So, if you want a robot that will jump a shoe wall, ROB is your man! ROB navigates around a dog toys, around dog bowls, and can even get rid of the doggy dribbles when they drink. I have ROB set up to vacuum during the day and at night, he vacuums and mops. My 2 dog sons and my family are all happy with ROB as he is quiet and doesn’t scare them. Most days they just watch ROB do his magic on our floors. ROB also cleans himself, he will run home to clean his butt after mopping and will empty his own debris from his vacuuming. I really don’t know how I survived without ROB this long!! I waited 6 months before I finally purchased ROB after seeing his brother BOB in action at my Cousins house. So don’t be like me and wait, just make the purchase. You won’t regret it.