La-Z-Boy Delano Big and Tall Executive Office Chair - Ergonomic Lumbar Support Memory Foam - Bonded Leather Desk Chair for Home Office - Mahogany Wood Arms - Black

ms7ven United States

Solid feel, exceptionally comfortable

I bought this to replace a Merax chair I bought less than 2 years ago that I completely destroyed. One arm was completely gone, and I managed to snap the back of the chair off by leaning in it so much (actually split the wood the screws went into in the seat). Safe to say I'm really hard on chairs. That's why I chose to buy this chair, because it sounded like it was for bigger guys (I'm 6' 2"; 240lbs). First, this chair is extremely comfortable. Plenty of cushion on both the back and the seat. The chair leans back very far, and has a very easily accessible lock on the side that I really love, its more of a switch really. The second and most important thing that stood out to me is this chair feels absolutely solid. The swivel is proper, no rickediness, the casters roll seamlessly, and the arms feel more than securely attached. It was also a breeze to put together, took me about 20 minutes. My only complaints, there was a slight knick on one of the arms, likely caused during transit, not bad enough to make a stink about. And I really really hate this color, but I bought the chair for its perceived sturdiness and comfort, and it delivers 100% in both of those aspects. I will update this review in the next 6 months to a year. UPDATE 10/2018 Chair is still in tact with no damage almost a year later (including the leather), I've been really hard on this chair and it has held up without issue. I will likely only buy these chairs moving forward. Highly recommend. UPDATE 7/26/19 Chair is still nearly damage free another 9-10 months down the road. A little scuffing where the arm rubs against the glass desk, but that isn't the chair's fault. Still glides smooth, arms are still very sturdy which is amazing because I've leaned over them numerous times. No cracks or heavy wear, and still plush in the seat. I'm going to look at LaZBoy chairs first from now on. This one made me a believer. UPDATE 5/30/20 Chair is still going strong, other than some very slight scuffing of the arm where it sometimes rubs against the desk, everything is still in remarkable shape, still plush in the back and seat. I'm impressed, I will buy another one of these chairs if this one ever decides to break. UPDATE 8/18/23 I'm blown away. Nearly 6 years of daily use, and not only is everything still functional, the padding is still plush. Coming from a guy who broke chairs every 18 to 24 months. I'm very impressed at the durability. UPDATE 02/2025 Chair is still fully functional, but beginning to show heavy wear on the seat and arms. The leather is wearing out where I sit down and get up from the chair. Surprisingly, the seat and back are still very plush, and the chair lock and tilt still work. I'm hoping to get one or two more years before retiring this chair, I will definitely be replacing it with the same or an equivalent model.

Heather W. United States

Well-written, easy to follow instructions. Well-marked parts.

Came with spare parts and a decent ergonomic tool for assembly. I highly recommend that you do not tighten the screws down hard on any step, especially after you get to the step for attaching the back to the seat. You will need the play or the holes for attaching the arms and back will not line up. After you have attached both arms, then go back and tighten the back plate to the seat and re-tighten the rest of the screws before you put on the base guard cap. There was one predrilled hole for the upper part of one arm that seem to have two metal pieces that had been welded with the joint slightly off. That particular piece was extremely difficult to get the bolt past a certain point. Once I saw what the problem was and was certain the bolt wasn't cross-threaded. I just forced my way past that point with a stronger tool, then the bolt finished screwing in easier. This is a substantial chair that feels well-made. The leather is thick, it doesn't seem like it will start peeling like every other "leather" chair I have purchased. The stitching seems solid. The cushions are very thick and supportive. The metal plate that attaches the back to the base is easily twice, if not three times, as wide and nearly double the thickness of the last chair we bought that was supposedly for "big and tall" and rated for 275 lbs. Never sat in by anyone but a 160 lb person and the metal plate cracked on that chair. I cannot imagine that happening with this chair. This is very thick and very heavy. It's more a of two person job to put together at points. Also, the casters are huge compared to most but still plastic. We purchased roller blade type wheels to put on the chair instead as those are easier on the carpet. One of the reasons that I bought this chair was the warranty. Nowhere in the literature does it specify what the warranty is except for the vague reference to defects and workmanship for the life of the original purchaser who has purchased from an "authorized dealer" and with receipt proving such. Might as well not even have a warranty as everything I have ever ordered from Amazon that has an "authorized dealer" warranty has never been honored by the manufacturer. However, Amazon has always made good if the seller won't. So there's that. I highly recommend this chair, if it holds up like I think it will. Right out of the gate, it's the best office chair we have purchased anywhere. Also, the arms are solid wood. The legs are wood with thin metal rods running through them. The wood legs are more decorative than structural. Still probably help support the metal rods though. Overall, the chair is incredibly comfortable and feels extremely well made. We'll see how it holds up to the same 160lb person.

Amazon Customer United States

Durable and Smart Looking, Reasonably Priced

This is an office chair nicer than the low-end stuff sold for under $200 at the office stores. Good: - Upholstery durability: This chair has stood up to day-long use for nearly an entire year by someone weighing over 135 kg (300 pounds). There is no sign of wear, cracking or splitting in the upholstery. This is one area where less expensive chairs quickly fail. - Cushioning is quite comfortable. - Mechanical durability: the main support has held up and swivels as well as the day I bought it. I have no sense that the mechanical parts of this chair have deteriorated. This is another area in which this chair shines versus less expensive chairs. Bad: - Main support is tilted enough to notice. For what it's worth, It hasn't gotten worse, so I think this is a manufacturing quality issue, not a part durability issue. I decided to live with it, but I believe some others would easily find this intolerable. Mixed / You Decide: - The arms are a little loose. They were fairly snug when first installed, and have loosened a bit since. They have not gotten bad, though, and do not seem to be worsening. Customer Support: - One of the original arms for my chair was chipped. I contacted the company and they sent a pair of new arms quickly and without fuss. For context, I am a long-time user of office chairs, from the cheap stuff sold at office supply stores, all the way to Herman-Miller Aeron chairs. UPDATE: This chair continues to see daily use. Now, starting year 5 of service, the upholstery is only beginning to crease. The slightly tilted main support (my chief complaint) hasn't gotten any worse, and the arms are no looser than when first installed. At little more than half the price, this chair has lasted much longer than the Herman-Miller Aeron chair it replaced. I am happy to upgrade this rating to 5 stars.

M13804 United States

Absolutely LOVE this chair!

I got this chair delivered at noon and by 1pm I had it assembled. Very simple to put together, just make sure where you put the screws in and do NOT over tighten the bolts. Lots of little crunching sounds while tightening everything but it’s been very solid. This chair is so comfortable. Everyone at my office is envious and will probably be getting themselves one soon. For the first day, I went home without shoulder pains. Big win for the chair. My old chair is out in the trash. I am a bigger guy, 280#, 6’4”, and this chair is very supportive. It releases air when I sit, and fills back up when I get up, and is so nice to sit on for extended periods of time. I can rest my head, although I wish it was just an inch taller. The tilt is great, and the height adjustment is smooth and powerful, even when my full weight is on the chair. At the highest level, my knees are perfectly level and very comfy. I have about 3” between the back of my knee and the chair, but this is because the lumbar support is a bit excessive and I have not figured out how to tone it back. It takes up a lot of space but makes my back feel so nice. I swapped the original wheels out for a different brand that is totally silent and so smooth. I cannot comment on the original stock chair wheels. I did not use the wheels that came with the chair. They looked standard but with rubber on the edge, perhaps would be a bit quieter than normal plastic wheels. I would highly recommend this chair to friends and will definitely be getting one for my home office. Please excuse the salty floors. Michigan winters make it impossible to control.