Tylza 24 Inch Wine Fridge Dual Zone, 180 Bottles Wine Cooler Refrigerator With Stainless Steel and Professional Compressor, Fast Cooling Low Noise and No Fog Built-in or Freestanding

EJRUnited States

Fantastic build quality, quiet and backed by amazing customer service

With so many wine fridges out there, I did a lot of research at a wide range of price points and I couldn't be happier with this purchase. The Highlights - Great features - Surprisingly great built quality - Quiet - Efficient - Customer service that's about as good as it gets Details - Customer service - Before purchasing the fridge, I reached out to customer service with a few questions and to my surprise, I got a real human who was incredibly helpful and even followed up via email. - Amazon doesn't follow directions but Tylza was there to help - Unfortunately, when the fridge arrived, Amazon had ignored the big "Do not lay flat" on the side of the box and it was lying on its back with a bunch of damage to the box. I refused to take delivery and while Amazon couldn't have been less helpful (refusing to replace it and forcing me to place a new order) I was again able to reach out directly to Tylza and Lisa helped me figure out the best solution. To be clear, this was 100% Amazon's fault and Tylza was fantastic! - Build quality - Unlike some lower cost wine fridges, the shelves in this unit are on high quality slides (not simply sliding on plastic) that operate smoothly and feel sturdy. In fact, they are plenty sturdy to take out some shelves (they are easily removable) and stack bigger bottles two layers deep. - The fit and finish of all the metal parts as well as the wood shelf faces is on par with much more expensive units. - Operation - The fridge is quiet! Even when the compressor is running you don't hear it above the noise of even your average quiet room. Much quieter than a regular refrigerator. I initially set the temperature to 55 degrees and it was down to temp in an hour or so. It also seems to hold it's temperature well with the compressor only coming on periodically for a short time. I placed two sensors in the fridge, at the top and bottom of the unit and with the temperature set to 53 degrees, the bottom of the fridge is at 52 and the top at 56 degrees. This gradient is to be expected and each has stayed consistent, not straying more than 2 degrees (which translates to almost nothing in the bottles). It's perfect to put your whites and more delicate wines on the bottom and use the gradient to your advantage with bolder reds moving towards the top. - A note about capacity - Like most people, I was concerned with fitting different size bottles and unfortunately, it is a challenge. To be clear, this is not an issue with Tylza or this fridge but with wine bottles in general and there is simply no way to make the rack spacing fit all bottles. The problem is exactly the same with a Eurocave or other fridge that uses shelves, at any price. With Pinot and other larger bottles, the storage space is pretty dramatically diminished and you do have to get creative. With a lot of larger bottles (pinot, CA bottles, champagne etc) I was able to fit about 160 which is just something you have to expect. On the up side, the shelves are spaced far enough apart to fit most bottles in a single layer and not have the shelf above rub on them. I've only had the fridge a short time but at this point I can say that I would recommend this fridge to anyone looking for a wine fridge with this capacity. Best of all, the customer service gives me confidence that if I ever do run into an issue or need a part / repair, they will be helpful in resolving it. Just buy it!

J. MorrisonUnited States

Echoing other reviews: World Class Customer Service

I'll admit, I was a bit reticent before ordering this unit based on some of the other reviews mentioning shipping damage and defective units, but the unit seemed to be good value for the money, so I took the plunge and ordered it. I must say, I'm completely satistfied. The unit did arrive with some shipping damage to the outer box, but it didn't look catastrophic, and I wasn't home when the shipper left it on my doorstep, so I decided to open it. The unit appeared undamaged - like the packing material had done its job - so I let it rest for a day before plugging it in. (I don't know if this is required anymore, but I remember a time when refrigerators needed to sit after being moved so the oil in the compressor could settle down, so I did it any way. The unit powered up without any problems and has been working flawlessly since. One item to note: the door is not spring loaded, and if you slam it shut, it may "bounce" open slightly, so a gentle touch is recommended. This brings me to another point: the incredibly proactive customer service. About a day or two after the unit arrived, I received a message from the manufacturer looking to confirm that everything was ok with the unit and that I was satisfied. When I mentioned the packing box damage and my comments (above) on the door, they were very prompt in offering a suggestion both to help with the door issue as well as offering to extend the warranty for another year for peace of mind. In a time when many companies really couldn't care any less about the consumer since they have so much business, it's incredibly refreshing to work with a company like Tylza. They didn't have to reach out even before the mention of a problem, didn't have to offer the extended warranty and certainly didn't have to follow up (again) to make sure that their suggested technique to help with the door closing issue made it better. The product is great - been about two months now without a hiccup - but honestly, the customer service is even better. I have no doubt that if any prospective purchaser had an issue, the manufacturer would be very proactive in resolving it!

J. D. TALLUnited States

Great bar fridge, happy customer!

We’ve been using this fridge for a few months now and are very happy with it. The dual temperature zones are a huge plus—perfect for keeping wine on one side and beer or other drinks on the other. It holds more than expected, and the wood shelves give it a high-end, built-in look. There is a slight hum when it’s running, but it’s not loud or bothersome. One thing to note: the door does need to be closed intentionally, as it can occasionally be left slightly ajar if it doesn’t fully catch. It does include a key lock, which we don’t personally use, but it would be a great feature for households with young kids or valuable wine collections. The seller was excellent to work with, and the unit arrived very well packaged and protected. For less than half the price of similar models at our appliance store, this was an excellent value. It looks expensive, functions beautifully, and fits our bar perfectly. Highly recommend

AlanaUnited States

Great customer service and unit

The refrigerator is very nice, sleek, and clean with plenty of racks inside for storage. It’s exactly as expected and actually exceeded expectations for an “off brand” or unheard of brand to us. We unfortunately had a defective unit but customer service was exceptional! There was no hassle in supplying info on the issue we had with the unit not cooling and the company was very prompt and quick to satisfy us and quickly offered a replacement unit. We were extremely happy to know they care and are willing to help. Overall the unit is very easy to set up, does not appear to be noisy, and overall good quality for the money. We are happy with the purchase and looking forward to our replacement. We also bought their wine fridge in conjunction and are satisfied with it as well!